The MerryWalker™ Warranty Information

The MerryWalker Dog Harness is a superior dog walking harness. This product is marketed under The MerryWalker Dog Harness brand. The MerryWalker and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in original packaging will not be covered by our warranty, or any consumer support.

 

We are committed to consumer satisfaction. To that end, The MerryWalker Dog Harness company cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.

Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. Proof of purchase is accepted via e-mail (receipt@themerrywalker.com), fax or traditional mail. Proof of purchase is defined as the sales receipt, or copy of the sales receipt.

Mail:

Attn: Customer Care Center/POP

The MerryWalker Dog Harness

2485 Towne Lake Parkway Suite 108

Woodstock, Georgia

30189

 

Telephone: 770-579-4470
Fax: 770 579-3865

 

One Year Non-Transferable Limited Warranty

What is covered: MerryMac Enterprises, LLC, owner of The MerryWalker Dog Harness brand, (hereinafter referred to as “MerryWalker”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its MerryWalker product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original  consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by MerryWalker Customer Service, MerryWalker covers labor and parts for the first year of ownership.  After the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at MerryWalker sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the MerryWalker product or transfers the property on which the MerryWalker product is installed.  In the event of defect, these are your exclusive remedies.

 

Proper Product Use:

This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the website or other instructional information for additional important information.

What Is Not Covered:

This non-transferrable limited warranty does not provide protection against, and MerryWalker will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with MerryWalker instructions, use of non-MerryWalker accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than MerryWalker Customer Service, accident, alteration, defects in or failure of the surface the MerryWalker product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the MerryWalker product.

 

Under no circumstances will The MerryWalker be liable for any non-MerryWalker labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.

 

 

MAKING A WARRANTY CLAIM: 
To obtain warranty service, call The MerryWalker Customer Care Center.
In the United States, 1-404 585-8184.

 

Pursuant to this non-transferrable limited warranty, The MerryWalker will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.

 

Disclaimers: 
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.


This non-transferrable limited warranty is in lieu of all other express warranties. The MerryWalker expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. The MerryWalker also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. The MerryWalker does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, MerryWalker will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by MerryWalker to perform covered repair work due to circumstances beyond MerryWalker’s control.

 

Governing Law: 
This non-transferrable limited warranty shall be governed by the law of the State of Georgia, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of the State of Georgia.

 

All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do now allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

 

Except as provided in this warranty and to the extent permitted by law, MerryWalker is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

 

Making a Warranty Claim: 
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.

 

Revision January 2016

 

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The MerryWalker Dog Harness by MerryMac   •   2485 Towne Lake Parkway Suite 108, Woodstock, Georgia, 30189   •    © 2017 Copyright. All Rights Reserved.