The MerryWalker™ Dog Harness Return Policy
The MerryWalker Dog Harness will accept returns for items that are in new and resalable condition within 30 days from the date of purchase and must include the sales receipt. The item/s must be new in appearance and free from chewing/bite marks, hair, dirt or other signs of wear & tear. Items not purchased from: www.themerrywalker.com must be returned to the original place of purchase.
To procure a Return Authorization number, please call: 770-579-3865. No returns will be accepted without a Return Authorization number.
To make an exchange, please follow the above mentioned return process; and then, place a new order for the item/s you wish to order. Exchanges are handled as separate transactions from any previous orders. Any return will be credited separately to your credit card and the new order will be charged as a separate charge to your credit card..
Warranty & Guarantee:
The MerryWalker Dog Harness guarantees our harnesses at the time of purchase against material defects and workmanship for one year. If you experience workmanship problem with the product, please return the item as described in the “Returns” section.
The warranty/guarantee does NOT include chewing, teeth marks, bite marks, tooth ruptures/ripping, soiling or any other physical damage or abuse.
Orders are generally processed with two weeks of receipt. In the contiguous United States, The MerryWalker Dog Harness ships with US Priority Mail, flat rate program. Alaska, Hawaii or international shipping charges will be handled separately and are not eligible for standard shipping.
Express mail is currently not available.
The United States shipping address must be able to receive US Mail delivery. Please be sure to include all necessary information including apartment number, unit number or P.O. Box number.
Please be sure to include a current email address as well.
Orders outside the United States:
ll orders originating outside the United States will be handled separately and as uniquely as the order indicates. Please note that The MerryWalker is not responsible for any additional duties, fees, or taxes that may be incurred with International shipments.
Once an order has been send from The MerryWalker, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.
Revised January, 2016